Cookie Policy

Effective Date: July 25, 2026 Last Updated: July 25, 2026

1. Introduction

This Cookie Policy explains how CampWrench ("we," "our," or "us") uses cookies and similar technologies when you visit our website and use our RV troubleshooting service (the "Service"). This policy should be read alongside our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferences and login status, which can make your next visit easier and the site more useful to you.

2.1 Types of Cookies

Session Cookies: Temporary cookies that are deleted when you close your browser.

Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.

First-Party Cookies: Cookies set by our website directly.

Third-Party Cookies: Cookies set by external services we use, such as analytics providers.

3. How We Use Cookies

We use cookies and similar technologies for several purposes:

3.1 Essential Cookies (Always Active)

These cookies are necessary for the website to function properly and cannot be disabled.

Authentication: Remember that you're logged in as you navigate between pages

Cookie Name: auth_token, session_id
Purpose: Maintain your login session
Duration: Session or until logout

Security: Protect against cross-site request forgery and other security threats

Cookie Name: csrf_token, security_hash
Purpose: Prevent unauthorized actions
Duration: Session

Functionality: Remember your preferences and settings

Cookie Name: user_preferences, ui_settings
Purpose: Maintain your customized experience
Duration: 30 days to 1 year

3.2 Analytics Cookies

We use analytics services to understand how you use our Service and improve it.

Google Analytics

Purpose: Track website usage, user behavior, and performance metrics
Data Collected: Page views, session duration, bounce rate, geographic location (anonymized)
Retention: 26 months
Opt-out: Available through Google Analytics Opt-out Browser Add-on

PostHog Analytics

Purpose: Product analytics, user journey tracking, and feature usage analysis
Data Collected: User interactions, feature usage, session recordings (when enabled)
Retention: 12 months
Privacy: We anonymize personal identifiers in analytics data

3.3 Performance and Optimization Cookies

Content Delivery Network (CDN): Speed up loading times by serving content from locations closer to you

Cookie Name: cdn_region, cache_version
Purpose: Optimize content delivery
Duration: 24 hours to 7 days

Load Balancing: Distribute traffic across our servers for better performance

Cookie Name: server_route, load_balance
Purpose: Route your requests efficiently
Duration: Session

3.4 Preference Cookies

User Interface: Remember your dashboard layout, theme preferences, and display settings

Cookie Name: ui_theme, dashboard_layout
Purpose: Maintain your personalized interface
Duration: 1 year

Notification Settings: Remember your communication preferences

Cookie Name: notification_prefs, alert_settings
Purpose: Control which notifications you receive
Duration: 1 year

4. Third-Party Services and Cookies

We work with third-party service providers who may set their own cookies:

4.1 Analytics Providers

Google Analytics

Privacy Policy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout

PostHog

Privacy Policy: https://posthog.com/privacy
Data Processing: EU/US with appropriate safeguards

4.2 Payment Processors

Stripe (for payment processing)

Privacy Policy: https://stripe.com/privacy
Purpose: Secure payment processing and fraud prevention
Cookies: Used only during checkout process

4.3 Customer Support

Intercom or similar (if applicable)

Purpose: Provide customer support chat functionality
Cookies: Support session management and user identification

4.4 Email Marketing

Email Service Providers (for transactional and marketing emails)

Purpose: Track email delivery and engagement
Cookies: Set when you click links in our emails

5. Your Cookie Choices

5.1 Browser Settings

You can control cookies through your browser settings:

Chrome: Settings > Privacy and security > Cookies and other site data Firefox: Preferences > Privacy & Security > Cookies and Site Data Safari: Preferences > Privacy > Manage Website Data Edge: Settings > Cookies and site permissions > Cookies and site data

5.2 Cookie Consent Management

When you first visit our website, you'll see a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Customize your preferences by category
Learn more about each type of cookie

You can change your cookie preferences at any time by:

Clicking the cookie preferences link in our website footer
Accessing cookie settings in your account dashboard
Contacting us at hello@campwrench.com

5.3 Opt-Out Options

Google Analytics: Use the Google Analytics Opt-out Browser Add-on

PostHog: Contact us to opt out of specific tracking features

Marketing Cookies: Disable through our preference center or browser settings

5.4 Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

Essential Cookies: Cannot be disabled; website will not function properly without them

Analytics Cookies: Website will work normally, but we cannot measure performance or identify issues

Preference Cookies: Your settings and preferences will not be remembered between sessions

Performance Cookies: Website may load more slowly or less efficiently

6. Mobile Applications

If you use our mobile application, we may collect similar information through:

App Analytics: Usage statistics and crash reporting Local Storage: Preferences and cached data Device Identifiers: For analytics and personalization

Mobile privacy settings can be managed through your device's privacy controls.

7. Cookie Retention

We retain cookies for different periods based on their purpose:

Session Cookies: Deleted when you close your browser
Essential Cookies: 1-12 months or until you delete them
Analytics Cookies: 12-26 months
Preference Cookies: Up to 2 years
Marketing Cookies: 30-90 days

8. International Transfers

Some of our cookie-related services may involve data transfers outside your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

Standard Contractual Clauses for EU data transfers
Adequate safeguards as required by applicable privacy laws
Data Processing Agreements with all service providers

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

Changes in our use of cookies
New regulations or legal requirements
Updates to third-party services
Improvements to our privacy practices

We will notify you of material changes by:

Updating the "Last Updated" date at the top of this policy
Displaying a prominent notice on our website
Sending an email notification if you have an account with us

10. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect information from children through cookies or any other means. If you are a parent or guardian and believe your child has provided information to us, please contact us immediately.

11. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

CampWrench Email: hello@campwrench.com Subject Line: Cookie Policy Inquiry

11.1 Data Protection Inquiries

For specific questions about data protection and privacy:

EU/UK Users: Contact hello@campwrench.com with "GDPR Inquiry" in the subject line
California Users: Contact hello@campwrench.com with "CCPA Inquiry" in the subject line
General Privacy Questions: Contact hello@campwrench.com with "Privacy Inquiry" in the subject line

12. Quick Reference: Cookie Categories

Essential Cookies ✓ (Always Active)

Authentication and session management
Security and fraud prevention
Basic website functionality

Analytics Cookies ⚙️ (Can be disabled)

Google Analytics - website performance
PostHog - product usage analytics
Error tracking and monitoring

Preference Cookies ⚙️ (Can be disabled)

User interface customization
Language and region settings
Notification preferences

Performance Cookies ⚙️ (Can be disabled)

Content delivery optimization
Load balancing and routing
Caching for faster performance

This Cookie Policy helps ensure transparency about our data practices while providing you with control over your privacy preferences.